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FAQ

We've compiled a list of your most frequently asked questions to ensure your shopping experience is as seamless as possible. If you can't find the answer you are looking for, feel free to chat live with us by clicking on the bottom right corner of our website or email us - we are always happy to help.

What size should I order?

To find your perfect size, please refer to our Size Guide page as well as any fit notes listed in the product details for your chosen styles. Need more help? Chat live with the peony girls by clicking the bottom right corner of the screen.

When will you be restocking sold out items?

All peony styles are handmade in limited numbers and are not restocked. From time to time, limited sizes may become available. You can be notified when an item is back in stock by signing up to be notified on the product page. To ensure you don’t miss out, we recommend ordering as soon as possible.

What are your sustainable swimwear fabrics made from?

Every single peony swimwear piece is made from recycled and sustainable fabrics. This includes our printed fabrics, our custom textures and even our inner linings.

For our printed fabrics, we use fabric made from ECONYL® yarn, a 100% regenerated nylon fibre made from nylon waste otherwise polluting the earth, like fishing nets, fabric scraps, carpet flooring and industrial plastic rescues from all over the world.

For our custom textured fabrics and linings, we develop these fabrics in-house using GSR certified recycled fibre, such as REPREVE®.

Where does the recycled nylon come from?

This depends on the fabric.

For our printed fabrics, we use fabric made from ECONYL® yarn, a 100% regenerated nylon fibre made from nylon waste otherwise polluting the earth, like fishing nets, fabric scraps, carpet flooring and industrial plastic rescues from all over the world.

For our custom textured fabrics, we develop these in-house using GSR certified recycled fibre, such as REPREVE® which is made predominantly from post-consumer plastic bottles.

Is recycled nylon the same quality as regular nylon?

Yes, it is exactly the same. The quality of the recycled nylon fabric is not compromised at all during the regeneration process. In fact, the nylon waste is recycled right back to its original purity meaning it is exactly the same as virgin nylon.

What is your packaging made of?

Considering the outside as much as the inside, we use compostable and biodegradable packaging throughout our supply chain. Your peony pieces will be lovingly hand wrapped in recycled, compostable and FSC certified tissue paper. Our mailer bags are made from waste, using only renewable solar power, no water, acid or bleaches. They are designed to be re-used, but at the end of their useful life can be recycled with soft plastics and are otherwise inert in nature. Our shipping labels are also compostable with adhesive made from renewable materials. As a certified carbon neutral business, peony invests in environmental projects to offset our deliveries, so your order will arrive to you carbon neutral, on us.

How can I contact you?

Live chat: Chat live with the peony girls by clicking the bottom right corner of the screen. We are available from Monday to Friday from 8:30am to 5:00pm AEST. 

Email: Contact us at info@peonyswimwear.com. We check these regularly and will respond to your query as quickly as we can. If your enquiry is urgent, please pop URGENT in the title so we can prioritise your email.

Where is peony stocked?

peony is carried in select boutiques and leading retailers around the world. To find your closest stockist, see our Stockist page.

What payment methods does peony accept?

We accept most credit cards and PayPal.

Does peony deliver worldwide?

Yes, we deliver worldwide.

For more information on shipping, see our Shipping page.

How much does shipping cost?

We offer free express worldwide shipping on orders over $200 USD and a flat rate of $30 USD for all orders under $200 USD.

For more information on shipping, see our Shipping page.

Does peony cover the cost of import taxes?

We do not cover the cost of import taxes or duties, these are payable by the customer. These costs are levied by your local customs authority and we don’t have any control over them. Orders delivered within the US under $800USD will not receive import taxes or duties.

Where do I enter a discount code?

If paying using our regular checkout: The discount code is entered at the very end of the check out process. Once shipping and payment details have been entered, you will be able to enter the code. 

If paying with Paypal: The discount code is entered at the very end of the check out process. Once shipping and payment details have been entered with Paypal, you will be redirected back to our site, where you will be able to enter the code. Don't worry, you will not be charged until you have had the chance to enter the discount code and the discount has been applied to the total of your order.

Do I need an account to place an order?

No, you can check out as a guest or you can create an account. The benefits of creating an account are that when you sign in next time your shipping and billing addresses will be automatically inputted saving you time. You will also be able to keep track of past and current orders.

Is it safe to purchase from the online store?

Yes, purchasing from our online store is extremely safe and secure. Our website uses Secure Socket Layering (SSL), an encryption technology that ensures safe internet transmission of your personal information. We do not store your credit card details nor do we share your personal information with any third party.

Can I ship to a PO Box?

Unfortunately we cannot ship to PO Boxes or Hotels.

How do I track my parcel?

We ship with DHL Express International Courier.

Once your order has been shipped your email confirmation will include a tracking number to ensure that you can track your parcel right up until it arrives. 

What is peony’s return policy?

We want you to adore your peony pieces. If you decide your order is not quite right, you can return it to us within 14 days of delivery, for a store credit, exchange or refund. Sale items are eligible for store credit or exchange only. For more information on Returns, head to our Returns section.

What are your sale T&C's?

No refunds or exchanges on sale items. All styles within the ‘SALE’ tab are considered ‘sale’. Sale items can be returned for a store credit or exchange only. Full priced items purchased with a discount code or temporary promotion code are considered ‘sale’ and are only eligible for a store credit or exchange.

Do I have to pay for returns?

We offer Free Express Shipping on orders over $200 USD, but we do not cover the cost of return postage and handling fees. If you decide to return your order, you will be required to pay for the cost of returning goods, which is calculated based on location and determined within the returns portal. All return fees will be deducted from the refund/credit amount at time of return submission, unless the return is of even or less value.

How do I return my order?

To lodge a return, click here and follow the steps within the return portal. This will involve entering your order details, selecting the items you wish to return or exchange and packaging your items. Please note, you will need access to a print to use our courier collection return service.

Our mailer mags are designed for reuse. Please ensure item/s are shipped back to peony using the same white peony mailer bag that your order was sent in.

What packaging should I use for my return?

Our mailer mags are designed for reuse. Please ensure item/s are shipped back to peony using the same white peony mailer bag that your order was sent in.

Do you offer exchanges?

We want you to adore your peony pieces. You have 14 days from delivery to exchange your item/s for an alternate style or size. Exchanges are shipped to you free of charge, on your first exchange per order. To learn more about instant and regular exchanges, visit our Terms and Conditions page. You can process your exchange via our Return Portal.

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