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Returns

We want you to adore your peony pieces. If you decide your order is not quite right, you can now choose a 110% store credit or refund.

If you choose a credit note, once we receive your return, you will be given a store credit for the value of your original order, plus 10%. A little gift from us to you for your next peony purchase.

Chat live with the peony girls to find your perfect style and size. You'll have your new peony pieces in no time.

We have the following options available:

Full Priced Items: Store credit or refund.

Final Sale Items: A 110% store credit.

 


How do I return my order?


To return your order, lodge a return by clicking the button above. Once approved, send your items back to us with a clear reference to your order number to


peony House - Returns
Unit 3, 37A Tallebudgera Creek Road
Burleigh Heads QLD 4220 Australia


Sale Items


We do not offer refunds or exchanges on final sale items. Final sale items can be returned for a 110% store credit only. All styles within the 'SALE' tab are considered 'final sale'. Full priced items purchased with a discount code or temporary promotion code are also considered ‘final sale’ and are only eligible for a store credit. Your store credit will be issued in the form of a code, which you can apply at the checkout to purchase an alternate size or style online.


Exchanges


We do not offer exchanges. If you would like an alternate size or style, please request a store credit in the Return Portal and place a new order. Alternatively, we suggest placing a new order for the size/style you need as soon as possible to secure the piece and avoid the disappointment of missing out on your size in the desired item. You can then submit a return request for your initial purchase. Please note we do no refund original shipping costs.


Return Shipping Costs


You will be required to pay for your own shipping costs if you decide to return your order. Shipping costs are non-refundable. We recommend using a trackable shipping service, as peony take no responsibility in tracking your return.


Brand New Condition


All items must be in the original condition, unworn, unwashed with hygiene liners and swing tags in place. Due to health regulations garments that are soiled, marked, worn, damaged or laundered will not be accepted.

Join us

Shop now. Pay later. 100% Interest free.

If you select Afterpay at checkout, you can pay for your order over four fortnightly payments. There is no interest or added fees. The four payments will be taken from your debit or credit card and you will receive your order straight away.

To use Afterpay, all you need is:

(1) A debit card or credit card
(2) To be 18 years of age or over
(3) To live in Australia

To use this service, simply:

(1) Add items to your cart and check out as normal
(2) At checkout, select Afterpay as your payment method
(3) Enter your details with Afterpay

Your order will be shipped straight away.

Please note:

The payment arrangement is made with Afterpay. Afterpay will approve payments at the time of your order. Afterpay is valid for amounts up to $500 with a debit card or $800 with a credit card.

For first time Afterpay customers, the first payment will be made at the time of purchase, with payments over 6 weeks. For existing Afterpay customers, the first payment will be made in 14 days with payments over 8 weeks. The full payment schedule will be provided to you at the time of purchase.

If you wish to return your order, you can choose to receive an exchange or the Afterpay plan can be cancelled and you will pay nothing.

If you fail to make a payment, you will be charged a late fee of $10 and if still overdue after one week, an additional $7 will be charged.

To view Afterpay's complete terms, visit http://www.afterpay.com.au/terms.

Peony 6 8 10 12 14
Bust 76 - 81cm 81 - 86cm 86 - 91cm 91 - 96cm 96 - 101cm
Waist 58 - 63cm 63 - 68cm 68 - 73cm 73 - 78cm 78 - 83cm
Hips (Lower) 84 - 89cm 89 - 94cm 94 - 99cm 99 - 104cm 104 - 109cm
Peony 6 8 10 12 14
Bust 29.5 - 32″ 32 - 34″ 34 - 35.5″ 35.5 - 37.5″ 38 - 40″
Waist 23 - 25″ 25 - 26.5″ 26.5 - 28.5″ 28.5 - 30.5″ 30.5 - 32.5″
Hips (Lower) 33 - 35″ 35 - 37″ 37 - 39″ 39 - 41″ 41 - 43″

How to measure

Bust Circumference

Thread tape measure under your arms, around your back and across the fullest part of your bust. Once you have the tape measure lined up, relax your arms at either side

Waist Circumference

Your natural waistline is the narrowest part of your waist, above your belly button and below your rib cage. Run the tape measure around your waist (like a belt), keeping it straight.

Lower Hip

Stand on a level surface with your feet together. Measure the fullest part of your bottom and upper thighs, not around your hip bones. Ensure the tape is straight around your body.

Helpful Tips

If you don't have a measuring tape, you can use a piece of string and then measure the string length with a ruler. Tape should be horizontal all around, and fit close to the body. These are tips to measure your body, not the garment.