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Returns

We want you to be happy with your peony purchase.

Not quite the right fit?

You are welcome to return it to us within 21 days of receiving your order. Items received outside of this period may not be accepted.

We would love to help you organise a store credit and chat via email with the peony girls to find your perfect style and size. You'll have your new peony pieces in no time.

We have the following options available:

Full Priced Items: Store credit or refund.

Final Sale Items: A store credit will be issued.

 



How do I return my order?

Once approved, send the item/s back to us with a clear reference to your order number to:


peony House - Returns.

Unit 3, 37A Tallebudgera Creek Road

Burleigh Heads QLD 4220, Australia.


Sale Items

No refunds on final sale items. Final sale items can be returned for a store credit only. Your store credit will be issued in the form of a code, which you can apply at the checkout to purchase an alternate size/item online. Full priced items purchased with a discount code or as part of a temporary promotion are considered final sale and are only eligible for a store credit.

Exchanges

We do not offer exchanges. If you would like an alternate size or style, please request a store credit in the Return Portal and place a new order. Alternatively, we suggest to purchase the size or style you need as soon as possible to secure the piece and avoid the disappointment of missing out on your size in the desired item. You can then submit a return request for a full refund for your initial purchase. Please note we do no refund original shipping costs.

Return Shipping Costs

You will be required to pay for your own shipping costs if you decide to return your order. Shipping costs are non-refundable. We recommend using a trackable shipping service, as peony take no responsibility in tracking your return.

Brand New Condition

All items must be in the original condition, unworn, unwashed with hygiene liners and swing tags in place. Due to health regulations garments that are soiled, marked, worn, damaged or laundered will not be accepted.

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Shop now. Pay later. 100% Interest free.

If you select Afterpay at checkout, you can pay for your order over four fortnightly payments. There is no interest or added fees. The four payments will be taken from your debit or credit card and you will receive your order straight away.

To use Afterpay, all you need is:

(1) A debit card or credit card
(2) To be 18 years of age or over
(3) To live in Australia

To use this service, simply:

(1) Add items to your cart and check out as normal
(2) At checkout, select Afterpay as your payment method
(3) Enter your details with Afterpay

Your order will be shipped straight away.

Please note:

The payment arrangement is made with Afterpay. Afterpay will approve payments at the time of your order. Afterpay is valid for amounts up to $500 with a debit card or $800 with a credit card.

For first time Afterpay customers, the first payment will be made at the time of purchase, with payments over 6 weeks. For existing Afterpay customers, the first payment will be made in 14 days with payments over 8 weeks. The full payment schedule will be provided to you at the time of purchase.

If you wish to return your order, you can choose to receive an exchange or the Afterpay plan can be cancelled and you will pay nothing.

If you fail to make a payment, you will be charged a late fee of $10 and if still overdue after one week, an additional $7 will be charged.

To view Afterpay's complete terms, visit http://www.afterpay.com.au/terms.

Peony Size 6 8 10 12 14
US 2 4 6 8 10
US XXS XS S M L
Australia 6 8 10 12 14
UK 6 8 10 12 14
Italy 38 40 42 44 46
France 34 36 38 40 42

Thread a tape measure under your arms, across shoulder blades at back and around the fullest part of your bust. Relax your arms at either side and keep the measuring tape parallel to the floor.

To find your natural waistline, bend to one side to find the natural indentation in your torso. This is your natural waist. Run tape around natural waistline, keeping tape parallel with floor.

Stand on a level surface with feet together. Measure around widest part of hips and bottom, keeping tape parallel with floor. Do not measure around your hip bones, this is too high. Measure around the widest part of your lower hips and bottom, often this is the upper thigh area.


Chat live with the peony girls to find your perfect fit by clicking the bottom right corner of this screen.