This website is owned and operated by Peony Enterprises Pty Ltd (ABN 13 885 987 285)
The following Terms and Conditions set out the agreement for online trading between Peony Enterprises Pty Ltd (ABN 13 885 987 285) (“Peony”) and the user of this website (“You”). Any access and use of information on this website including purchasing of our product/s is subject to the following term and conditions.
At any time, Peony reserves the right to review and amend the Terms & Conditions. Peony therefore recommends you read our terms and conditions each time you visit our website.
II
Return Timeframe
Returns must be lodged within 14 days from delivery or they will not be accepted within our return portal.
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Brand New Condition
All items must be in the original condition, unworn, unwashed with hygiene liners and swing tags in place. Due to health regulations garments that are soiled, marked, worn, damaged or laundered will not be accepted.
IV
Return Shipping Costs
We do not cover the cost of return postage and handling fees. If you decide to return your order, you will be required to pay for the cost of returning goods, which is calculated based on location and determined within the returns portal. All return fees will be deducted from the refund/credit amount at time of return submission, unless the return is of even or less value.
V
Exchanges
We do not offer exchanges. If you would like to swap for a different size or style, please lodge a return for a refund and place a new order. We recommend ordering your new size/style as soon as you can, to secure the piece and avoid disappointment as our pieces often sell out.
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Customs and Duties Charges
Import taxes and duties are included at the checkout for selected countries. These costs are levied by your local customs authority and we don’t have any control over them.
To view taxes and duties by location, please visit our shipping page.
VII
Faulty Items
All of our styles are handmade with care and are inspected before being shipped to ensure the highest quality garments are being sent to you. In the unlikely event that swimwear is faulty, please contact us immediately so we can arrange for a replacement. If the item is no longer in stock, we will issue a full refund.
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Care
Please follow the care instructions on the label to prolong the life of your garment as we cannot fix colour fading, burring or pulling, lack of elasticity, fabric deterioration, colour running or any other symptoms of normal wear and tear.
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Sale
This applies to all items in the 'Sale' category: collections/sale. As per the terms and conditions of peony, refunds will not be granted on sale items. Items returned are only valid for a store credit only. peony reserves the right to amend these Terms and Conditions at its sole discretion.
